AI solutions in Egypt

AI agents that answer your customers on WhatsApp and your website — in Arabic and English, day and night — and get things done: bookings, orders, leads and documents, connected to the systems you already use.

Your business, answering 24/7.

AI agents that answer your customers on WhatsApp and your website in Arabic and English, take bookings and orders, qualify leads, read documents and search your own content — connected to the systems you already use.

Your best employee lives on WhatsApp

Your customers already message you on WhatsApp. An AI agent built on the official WhatsApp Business Platform answers them in seconds, in their own dialect, and takes the next step with them.

  • AI customer service — Answers questions about your services, prices, branches and policies — 24/7, in the customer’s own dialect.
  • Bookings & appointments — Shows free slots, books, reschedules and sends a reminder before the visit.
  • Orders from your catalogue — Customers browse, build a cart and order without leaving the chat.
  • Payment links — Secure card and wallet payment links, sent inside the conversation.
  • Order updates — Confirmations, shipping updates and reminders, sent automatically with approved templates.
  • Lead qualification & CRM — Asks the right questions, scores the lead and saves it to your CRM for sales.
  • Voice notes understood — Turns voice messages into text and answers them — the way people really use WhatsApp.
  • Campaigns with consent — Segmented campaigns with approved templates, sent only to people who opted in.
  • Human hand-over — One shared inbox for your team; the agent passes the chat over with its full history.

Beyond WhatsApp

  • Website chat assistant — Answers visitors from your content and turns questions into enquiries.
  • Smart search — Search your website, catalogue or documents in plain Arabic or English.
  • Document automation — Reads invoices, IDs, contracts and forms and fills your systems.
  • Team knowledge assistant — Your staff ask about policies and products and get answers with the source.
  • AI voice agent — Answers and routes calls, takes simple bookings and logs every call.
  • Data insights — Ask your sales or operations data in plain language and get charts and answers.
  • Content & SEO at scale — Product descriptions, translations and SEO drafts, reviewed by people.
  • Instagram & Messenger replies — The same agent answers comments and direct messages on Instagram and Facebook.

Your knowledge in, actions out

The agent learns from your own information, follows the rules we agree together, talks to customers wherever they are — and does something useful with every conversation.

AI you can trust with your customers

  • Official WhatsApp platform — Built on the WhatsApp Business Platform with a verified number.
  • Answers from your content — Grounded in your own information, within rules we agree together.
  • Knows when to hand over — Passes complaints, sensitive cases or anyone who asks to a person.
  • Your data protected — Encrypted connections, role-based access and AI providers that do not train on your data.
  • Every conversation visible — Transcripts, ratings and a dashboard of what customers ask most.
  • Arabic, properly — Egyptian, Gulf and Modern Standard Arabic — and English.

Built for how your industry talks

  • Clinics — Bookings, reminders and fewer no-shows
  • Real estate — Qualified leads straight to your sales team
  • E-commerce — Orders and support in the same chat
  • Travel — Quotes and bookings at any hour
  • Education — Enquiries, tours and applications
  • Home services — Jobs booked without a phone call

From first chat to a working agent

  1. Discover — Where customers talk to you, what they ask and what the agent should do.
  2. Connect your data — Website, catalogue, documents and the systems the agent needs.
  3. Build & set rules — The agent, its tone, its limits and when it hands over.
  4. Test with real chats — Your team tries it with real questions before any customer does.
  5. Launch — On WhatsApp, your website and the channels you choose.
  6. Improve weekly — We read the conversations, fill the gaps and add new skills.

AI solutions and WhatsApp chatbots in Egypt

AI is most useful where your customers already are. We build AI agents that answer on WhatsApp and on your website in Arabic and English — around the clock, from your own information — and that take real actions: booking an appointment, taking an order, saving a lead or passing the conversation to your team.

Behind the conversations, we use AI to take repetitive work off your team: reading invoices, IDs and contracts, searching your documents in plain language, and turning your data into clear answers.

WhatsApp AI agents

Built on the official WhatsApp Business Platform: answers, bookings, orders, payment links, order updates and broadcast campaigns, with a hand-over to a human whenever needed.

AI on your website and apps

Chat assistants and smart search that answer from your content — services, products, prices and policies.

AI inside your operations

Document reading, data extraction, internal knowledge assistants and reports that connect to your CRM, ERP and spreadsheets.

Who it’s for

  • Businesses that get many repeated questions on WhatsApp and social media
  • Clinics, real estate, travel and service companies that take bookings and leads
  • Online stores that want to sell and support customers on WhatsApp
  • Teams that spend hours on documents, data entry and searching for information

What you gain

  • Answers in seconds, day and night — Customers are not left waiting outside working hours.
  • More bookings and orders — The agent takes the next step with the customer, not just a reply.
  • A team that focuses — Repeated questions and paperwork handled, people free for the work that needs them.
  • Under your control — It answers from your content, follows your rules and hands over when it should.

Common questions

Is the WhatsApp agent built on the official WhatsApp Business API?

Yes. We build on the official WhatsApp Business Platform (Cloud API) with a verified business number, so messages, templates and campaigns follow Meta’s rules and your number stays safe.

Does the AI understand Egyptian and Gulf Arabic?

Yes. The agent understands Modern Standard Arabic, Egyptian and Gulf dialects and English, and replies in the language and tone you choose.

What happens when the AI cannot answer?

It hands the conversation to your team with the full history, in a shared inbox, so the customer never has to repeat themselves.

Will it make things up?

The agent answers from your own content — your services, prices, policies and catalogue — within rules we set together, and says so when it does not know.

Can it take bookings, orders and payments?

Yes. It can book appointments in your calendar, take orders from your catalogue, send payment links and save every lead to your CRM.

How long does it take to launch?

A first WhatsApp agent on your content is usually ready within weeks; connecting more systems and channels comes step by step after launch.

Related services: Digital Marketing, Web Development, Mobile Apps

Request an AI agent demo

From the first question to the launch — and long after it.

  1. Ask, listen, understand — We start by understanding who you are, what you do and why you do it.
  2. Discovery & research — Requirements, ideas, features, timelines and the key points of your project.
  3. Design — User experience and interface design, reviewed with you at every stage.
  4. Build & test — Development on the right technology, tested on every device.
  5. Launch & support — We go live with you — and stay for updates, hosting and support.

Why Smart Lines

Smart Lines for Advanced Systems has designed, built and run digital products from Heliopolis, Cairo since 2007 — for clients in Egypt, Saudi Arabia, Kuwait, Europe. One team covers design, development, hosting and support.

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